Refund Policy

Last updated: 6 October 2026

cateasy.in delivers a digital product instantly: the moment your payment is confirmed, your personalized strategy is generated and your dashboard is unlocked. Because access and value are delivered immediately and in full, we generally do not offer refunds once a payment has been confirmed and dashboard access granted. Please make sure you're ready to proceed before completing payment.

Exceptions — when a refund will be issued

• Payment succeeded, access failed. If your payment was successfully deducted but your account was not unlocked due to a technical error on our end, contact us with your registered email and payment ID. We will either resolve the access issue or issue a full refund, at your preference.
• Duplicate charge. If you were accidentally charged more than once for the same target exam year, the duplicate charge(s) will be refunded in full.
• Unauthorized transaction. If you believe a payment was made without your authorization, contact us immediately and we will investigate and refund where appropriate, consistent with Razorpay's own dispute-handling procedures.

How to request a refund

Email support@cateasy.in from the email address registered on your account, including your Razorpay payment ID (found in your payment confirmation email or SMS) and a short description of the issue. We aim to respond to all refund requests within 2 business days. Approved refunds are issued to the original payment method (UPI, card, net banking or wallet) and usually reach you within 5–7 working days, depending on your bank.

Refund processing time

Approved refunds are issued to your original payment method via Razorpay and typically reflect within 5-7 business days, depending on your bank or payment provider's own processing times, which are outside our control.